Frequently Asked Questions (FAQ)

Welcome to Kumari Crafts’ FAQ page! Below, you’ll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us at kumaricrafts1@gmail.com or whatsapp us at +977-9841991460

1. What is Kumari Crafts?

Kumari Crafts is an online retailer and wholesaler specializing in authentic handmade crafts from Nepal. We offer a wide range of unique, high-quality products, including traditional handicrafts, jewelry, incense, prayer flags and home decor, all made by skilled artisans.

2. Where are your products made?

All of our products are handcrafted in Nepal by local artisans. We are committed to supporting local craftsmanship and promoting the rich cultural heritage of Nepal through our products.

3. How do I place an order?

Placing an order is easy! Simply browse our website, select the products you’d like to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

4. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, etc.), PayPal. All transactions are securely processed.

5. Do you ship internationally?

Yes, we ship worldwide! Shipping charges will be calculated at checkout based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6. How long does shipping take?

  • International Orders: Delivery times vary depending on the destination. Standard shipping usually takes 15-45 business days, while express shipping can take 6-12 business days. Please note that customs processing in your country may cause delays.

7. Will I be charged customs or import duties?

For international orders, customs duties and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on possible fees.

8. Can I return or exchange an item?

Yes, we have a 14-day return policy. If you’re not satisfied with your purchase, you can return it within 14 days of receiving your order. The item must be unused and in its original condition. Please contact us at kumaricrafts1@gmail.com for return instructions. Customers are responsible for return shipping costs unless the item is defective or damaged.

9. What should I do if I receive a damaged item?

If your item arrives damaged, please contact us immediately at kumaricrafts1@gmail.com with photos of the damaged product and packaging. We’ll work with you to resolve the issue, either by sending a replacement or providing a refund.

10. Do you offer wholesale prices?

Yes, we offer wholesale options for businesses looking to buy in bulk. Please visit our Wholesale Inquiries page or contact us directly at kumaricrafts1@gmail.com for more information about pricing and order minimums.

11. How can I contact customer support?

You can reach our customer support team by:

If you have any other questions, don’t hesitate to get in touch with us. We’re always happy to help!